Operations Control Center
Welcome back to the Emergency London command hub. Monitor server telemetry, manage whitelist queue actions, and review logs in real-time.
All administrative changes and moderation actions are logged for transparency.
Active Duty Patrols (10-8)
Live radio roster updates dynamically as units clock on or off duty.
Recent Audit Logs
Live telemetry of administrative actions across staff portals.
Issue Warning Strike
Enforce guidelines by logging warning strikes on player profiles. Accounts are restricted at 3 active strikes.
Record Kick or Ban Action
Enforce database bans and record moderation actions taken on the game servers.
Player Database Lookup
Query the database to inspect whitelists, strike history, and linked Roblox profiles.
Player Whitelist Applications Queue
Review whitelist requests submitted by community members seeking department access.
| Applicant | Applied Division | Submitted Date | Action |
|---|
Reviewing application
Player Reports (Game)
Review and action rule-breaking reports submitted by players from within gameplay servers.
| Reporter | Reported Suspect | Server ID | Details Excerpt | Status | Actions |
|---|
System Bug Tracker
Review technical issues, map glitches, and physics bugs submitted by community members.
| Bug ID | Category | Description Excerpt | Status | Submitted By | Actions |
|---|
Ban Appeals Desk
Process warning, strike, or ban disputes. Resolution is restricted to Senior Staff.
| Appeal ID | Roblox User | Ban Reason | Status | Date | Actions |
|---|
Content Creator Applications
Manage applications for media rank, streamer roles, and creator verification.
| Applicant | Roblox Name | Followers / Links | Status | Submitted Date | Actions |
|---|
Beta Tester Applications
Manage incoming submissions for Beta / QA Testing access.
| Applicant | Roblox Name | Device | Weekly Hours | QA Experience | Why Join | Status | Submitted Date | Actions |
|---|
Purchase Loss Claims
Audit missing Robux/Gamepass purchases and transactions submitted by community players.
| Claim ID | Roblox Username | Missing Item | Transaction ID | Status | Actions |
|---|
Secure Staff Inbox
Internal emails received from other staff members and onboarding systems.
| From | Subject | Date | Priority | Actions |
|---|
Compose Secure Communication
Draft a message to any registered staff member or send a rich-embed Discord DM directly to a player's User ID.
Sent Mail Registry
Archived copy of all secure emails and Discord embeds sent by your account.
| To | Subject | Date | Type | Actions |
|---|
Saved Email Drafts
Unfinished communications stored locally for later adjustments.
| Recipient Draft | Subject | Last Modified | Actions |
|---|
Trash Folder
Temporarily deleted emails. Items can be restored or permanently expunged.
| From/To | Subject | Date | Actions |
|---|
Staff Contact Directory
Secure list of all registered team members, departments, and active email handles.
| Name & Rank | Department | Email Handle | Status | Actions |
|---|
Teams Directory
Intranet division contacts grouped by functional Discord roles (NHS Mail standard).
Email Client Settings
Configure your signature, auto-replies, and communication preferences.
Auto-Reply (Out of Office)
Evidence Logger & Case Files
Submit case links, image logs, or video files to document warning strikes and bans.
Support Operations Dashboard
Live overview of support queries, response times, and staff performance indicators.
Active Tickets
0
Total unresolved casesAwaiting Staff
0
Requires staff responseAwaiting User
0
Pending candidate replyEscalated Cases
0
Management review neededSupport Performance Indicators
Total official ticket response logs verified per staff officer.
| Officer Name | Official Responses |
|---|
Service Level Agreement (SLA)
Staff actions are registered in the community logs. Follow the code of conduct and standard operating procedures.
Support Tickets Console
Review, process, and answer support requests filed by members of the community.
| Ticket ID | Category | User | Roblox Account | Status | Assigned To | Action |
|---|
My Support Assignments
Personal workspace listing tickets explicitly assigned to your handle that require follow-up.
| Ticket ID | Category | User | Status | Last Message Date | Action |
|---|
Escalated Cases Review
Highly sensitive support tickets flagged for senior management override, staff appeals, or rule investigations.
| Ticket ID | Category | Sender | Assigned Staff | Status | Action |
|---|
Help Requests Hub
Manage general user enquiries and simple questions separate from formal support cases.
| Request ID | Enquiry Text | Sender | Status | Actions |
|---|
Public Contact Submissions
Enquiries and contact letters submitted via the public portal Contact Us form.
| Name / Subject | Email Address | Message Excerpt | Status | Actions |
|---|
Support Forms Registry & Case Management
Central registry to review, assign, investigate, and finalize all forms submitted under the main website dropdown.
| Case ID | Form Type | Submitted By | Date Submitted | Status | Assignee | Actions |
|---|
Support Ticket Archive
Historical repository of closed or resolved support queries for reference checks and record auditing.
| Ticket ID | Category | Sender | Status | Resolved By | Actions |
|---|
Support Operations Guidelines
Standards of conduct, tone directives, and escalation protocols for handling community support cases.
1. Communications & Tone Directive
Staff must maintain a professional, patient, and objective tone matching UK public service channels (such as TfL or UK gov).
- Always address users by their display username.
- Do not use internet slang, emojis, or exclamation marks.
- Maintain clear, grammatically correct British English spelling (e.g. organise, behaviour, colour).
- Keep explanations technical yet accessible. Do not discuss staff operations internally with candidates.
2. Escalation & Escalation Boundaries
Standard support staff can resolve Whitelist sync queries and general bugs. However, you MUST escalate tickets immediately if they contain:
- Formal complaints against active staff members.
- Warning or ban appeals requiring database alterations.
- Sensitive data exposures or account linking concerns.
- Explicit threats or serious toxic behavior.
3. Information Request Boundaries
Maintain strict data minimization practices. Verify request scopes in accordance with safety policies:
- You CAN request: Roblox usernames, Roblox profile URLs, transaction references for purchases, or game coordinates.
- You CANNOT request: Roblox or Discord passwords, verification PIN codes, email addresses, or personal contact info.
- If a user accidentally posts sensitive data, immediately delete/redact the note and alert system administrators.
4. Ticket Closure Protocol
Do not abruptly close support threads. Follow a structured process to ensure transparency:
- Provide a concise final summary response detailing the resolution action taken.
- Confirm that the user understands the outcome and has no further questions.
- Mark the ticket as **Resolved** first. If no follow-ups occur after 24 hours, move it to **Closed & Archived**.
Central Audit Logs Registry
Inspect warning logs, bans, configuration changes, and active patrol shifts.
| Event ID | Action Type | Staff Moderator | Target User | Reason / Details | Date & Time |
|---|
Store Manager
Configure official in-game products, gamepasses, perks, and vehicles displayed on the public store.
| ID | Product Name | Category | Price (Robux) | Description | Actions |
|---|
Add New Product
Account Settings & Security
Maintain your Roblox identity pair and configure staff verification parameters.
Profile Sync
Syncs your staff intranet profile status with Discord to claim the Staff Team Linked Role.
Multi-Factor Authentication (2FA)
Verify your account security compliance checklists:
Nginx Webhook Configuration
Career Openings Management
Create, configure, toggle, and delete active career listings on the public portal.
Create New Career Listing
Active Careers Roster
| Job Title / Department | Applications Status | Actions |
|---|
Career Applications Submissions
Review, manage, approve, or reject submissions for active division openings.
| Applicant | Applied Position | Submitted Date | Status | Action |
|---|
Studio Asset Manager
Explore and inspect the components, models, and systems within the Emergency London game workspace.
| Asset ID | Asset Name | Category | Location | Health Status | Last Modified By | Last Updated | Actions |
|---|
Studio Issues Tracker
Track, assign, and resolve codebase bugs, broken models, or outdated dependencies.
| Issue ID | Asset Name | Category | Description | Severity | Status | Assignee | Detected At | Actions |
|---|
Wiki Pages
Manage the community knowledge base, publish guides, and update gameplay policies.
| Title | Category | Slug | Version | Status | Last Edited By | Last Updated | Actions |
|---|
Create Wiki Page
Draft or publish a new article for the public-facing knowledge base.
Wiki Drafts
Review and update work-in-progress articles before compiling them into the public wiki portal.
Wiki Change Log
Audit trail detailing every page creation, update, and publishing action on the community knowledge base.
| Audit Action ID | Article Page | Editor / User | Operation | Page Status | Timestamp |
|---|
Roles Permission Manager
Configure access permissions, visible topbar dropdowns, and individual pages for each Discord staff role.
Staff Roles
Edit Permissions: Moderator
Role ID: 1509829013802319922
Dropdown Visibility (Category Access)
Select which navigation dropdowns are visible to this role.
Page Visibility (Sub-Pages)
Configure exact page-level access permissions. Toggling off a page hides it from the dropdown.
No Role Selected
Select a staff role from the left menu sidebar to customize navigation and page visibility permissions.
Website Central Controls
Manage the central portal status. Toggle maintenance mode or coming soon states to control public website access.
Maintenance Mode
Toggle whether public visitors see the system offline notice.
Coming Soon Mode
Toggle whether public visitors see the Coming Soon countdown screen.
Custom Webform Builder
Construct custom webforms, specify validation requirements, and restrict form access to specific Discord roles.
Active Configurations
Create Custom Webform
Fields & Inputs Builder
Webforms Submissions
View, audit, and investigate custom form responses submitted by staff members.
| Submitter | Form Name | Submission Date | Actions |
|---|
Support Guide Forms
Access and submit community support and activity forms. Forms may be restricted based on your security role.